priyasharma

In today’s IT marketplace, businesses require leveraging a technology solution that can help them provide a one-stop solution to all their business needs. As a cloud-based CRM system, Salesforce enjoys an excellent adoption rate among businesses of all sizes and from different industry verticals. So what makes Salesforce so popular? Salesforce offers multiple cloud products that are designed to address various business issues. One such offering by the CRM giant is the community cloud offering, which acts as a communication channel that helps developers communicate with their customers while keeping track of their work. 

In fact, the Salesforce community cloud offers features that can make your business robust and result-driven. Let’s take a quick look at some of them: 

• Single Social Sign-on: This cloud solution can help companies to create login credentials for users. Nevertheless, it would be great leveraging a single sign-on feature rather than providing manual access, and this can be made possible with Salesforce as it can be integrated into various social platforms such as Twitter, Google, and Facebook etc.  
• Salesforce Communities: Businesses have the flexibility to share information with different users or systems collaborated with Salesforce. With the Salesforce Community cloud, insights can be shared and gained. 
• Customized Templates: Salesforce offers many templates that are customized as per business type and services. Businesses can pick and add VisualForce pages to any one of these templates to give a new lease of life to community portals. 
• The reputation of Existing Members: Salesforce community cloud offers a feature that allows organizations to check the reputation of existing members. With this feature, they can check the rating of every post to which points are allocated accordingly.  

What are the Benefits of the Salesforce Community Cloud for Businesses? 

• It helps in driving more sales for your business by connecting employees, distributors, suppliers, and resellers. 
• It provides top-notch services by connecting customers and responding to their queries. 
• It helps in social listening, workflows, etc. all at one place only.  

Conclusion:  

Connecting to employees, customers, distributors, and suppliers has always been a critical aspect of every business entity. Together with changing expectations, communities will continue to add value to organizations to improve ongoing relationships. Salesforce community cloud solution has provided organizations with new ways to connect with customers and prospects while providing them with efficient customer service. To make the most of this innovative cloud solution, it makes sense to get in touch with a reliable Salesforce consulting partner.