priyasharma

As a business looking to streamline their processes and ensure operational efficiency, you surely must be aware of the robust and cloud-based CRM Salesforce and the benefits offered by it. So, if you have made up your mind to implement Salesforce within your business ecosystem, it makes sense to engage the services of a Salesforce Admin who can help businesses realize the benefits of this amazing platform. 

Right from pushing the entire implementation process, providing training to your employees to managing your Salesforce Org, a Salesforce Admin is an important member of your team. Consequently, it’s essential to be selective before hiring one for your company. Listed below are some traits, which you must look for in your Salesforce Admin:

Business Knowledge: A competent Salesforce admin should know your business, as well as the sales process. Since he/ she is responsible for ensuring smooth CRM implementation, they will require knowing how your sales funnel work, and the pain points your Salesforce solution will address. In other words, they are the ones who would provide you with real direction during your salesforce journey.

Empowered and Self-motivated: A Salesforce admin should be self-motivated and be equally passionate about your accomplishment as you are. Besides being endowed with the responsibility of ensuring the success of every member in your team, he/ she is also responsible for communicating concerns raised within the organization while providing appropriate solutions. Apart from user adoption and data management, a competent admin always looks for ways to enhance the system by researching new features.

Excellent Communicator: Since, your admin is responsible for building relationships between customers, users, vendors, employees, and management, your admin should have strong communication skills. It is necessary to have someone who can articulate and communicate the most complex concepts and instructions in an easy to understand way. 

Process Oriented: Managing the implementation process isn’t easy and requires someone who is either process-oriented or has project management experience. He/ she should be able to break down complex processes in a way that makes it easy for others to understand the system. Apart from this, they can quickly analyze problems and identify solutions. 

Conclusion: 

If you are looking to accelerate sales and improve efficiency, it’s in the best interest of your organization to engage the services of a reliable Salesforce administrator who can champion the implementation process and drive Salesforce success. In fact, every reputed Salesforce consulting companies has a Salesforce administrator as a part of their team.